Privacy Policy | Sydney Creative

This Privacy Policy describes how Sydney Creative (referred to as “we”, “us”, or “our”) collects, uses, discloses, and manages your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using www.sydneycreative.com.au (the “Site”), you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect the following personal information:

Name, post code, email address, birthday and phone number
Payment details, including credit/debit card information
Order history and interaction with our services
IP address, browser type, device information, and usage data
Information collected via cookies, log files, web beacons, tags, or pixels
Any other information you voluntarily provide to us (e.g. during bookings or support requests)

2. How We Collect Personal Information

We collect personal information when you:

Browse our website
Place an order or make a booking
Fill out a form or communicate with us via email or phone
Interact with our marketing campaigns or advertisements

3. How We Use Personal Information

We use your personal information to:

Process bookings, payments, and deliver services
Communicate with you regarding your order or our services
Screen for potential fraud or security risks
Provide customer support and manage customer relationships
Send marketing and promotional content (in accordance with your preferences)
Improve our website functionality and user experience

4. Sharing of Personal Information

We may disclose your personal information to third parties including:

Service providers such as WordPress and Google Analytics (for order management and analytics)
Legal or regulatory authorities when required by law
International parties when using hosting or third-party services (e.g. WordPress may store data overseas)

All third parties are required to maintain confidentiality and protect your information.

5. Cookies & Online Data Collection

We use cookies, log files, and similar technologies to collect device information and usage behaviour. You can manage cookie preferences in your browser settings. For more information, visit www.allaboutcookies.org.

6. Access, Correction & Deletion

You may request access to your personal information, request corrections, or ask us to delete your information by contacting us at hello@sydneycreative.com.au. We will respond within a reasonable timeframe.

7. Complaints

If you have concerns about how we handle your personal information, please contact us at hello@sydneycreative.com.au. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Data Retention & Security

We retain personal information for as long as necessary to provide our services and comply with legal obligations. We use appropriate technical and organisational measures to safeguard your data.

9. Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.