Terms and Conditions | Sydney Creative

SECTION 1 – Booking Categories & Methods

We offer the following type of classes:

Public Group Classes
Private one-on-one Classes
Private Event Bookings (Hens Parties, Team Building, Birthdays etc)
On-Site Classes

SECTION 2 – Cancellations + Rescheduling Policies

Public Group & Private One-on-One Classes:
All bookings are final and non-refundable. You may reschedule under the below terms:

More than 7 days’ notice: Free to reschedule.
Less than 7 days’ notice: A rescheduling fee of $20-$50pp applies (charge specified on the class listing).
Less than 24 hours’ notice: No rescheduling; 100% loss of booking.

If your booking is eligible for rescheduling, alternative dates/times will be offered. If none are suitable, the booking converts to a credit valid for 6 months from the purchase date. Expired credit will not be accepted as payment.

Please note: If you reschedule your booking and then later need to reschedule again, the same policy and fees will apply based on the notice period given before the newly scheduled date.

Private Events:

Deposit is non-refundable.
More than 14 days’ notice: Free to reschedule.
Less than 14 days’ notice: Rescheduling fee of 20% of booking value.
Less than 7 days’ notice: 100% loss of booking.

If eligible for rescheduling, customers may choose a new date (subject to availability) or receive a credit valid for 6 months.

Final numbers must be confirmed 16-17 days prior, and the final balance is due 14 days before the event. Once paid, the guest count cannot be reduced or refunded.

Confirmed Booking Dates:
Once a date has been confirmed by the client and payment has been made, the booking is final. It is the client’s responsibility to ensure they have provided the correct date before confirming the booking. If a mistake is made by the client, our standard “Private Events” rescheduling policies will apply.

We are not responsible for scheduling errors made by the client, and refunds will not be issued in such cases.

SECTION 3 – Payment Terms

Public Group Classes & Private One-on-One Classes: Full payment required upfront.
Hens and Birthday Parties: Non-refundable deposit at booking. Final numbers must be submitted no later than 15 days before event date. Balance due 14 days before the event. If the balance is not paid on time, we reserve the right to cancel the booking with loss of deposit.
Team Bonding Events: Final numbers must be submitted no later than 8 days before the event date. Final balance due 7 days before the event date. If payment is not received by the due date, we reserve the right to cancel the booking with loss of deposit. Late payments that do not clear before the event date may result in event cancellation.

SECTION 4 – Rescheduling Fees & Deadlines

Rescheduling fees must be paid at the time of rescheduling. A new booking date will only be confirmed once payment is received. If the rescheduling fee is unpaid, the booking will not be moved, and the original date remains in effect. Failure to attend a rescheduled date without prior notice will result in a full loss of booking.

All rescheduled bookings remain subject to the same rescheduling and cancellation policies. If you need to reschedule again, applicable fees and notice periods will apply based on the new scheduled date.

SECTION 5 – Our Right to Cancel

We reserve the right to cancel a class or event for reasons including, but not limited to:

Minimum participant numbers not met. If not met, we will contact attendees 24–48 hours prior to reschedule or issue a refund.
Instructor illness or unavailability
Venue-related issues (e.g. power outage)
Other unforeseen circumstances

SECTION 6 – Third-Party Bookings

If you booked through a third-party platform, any booking issues must be resolved directly with them. We are not responsible for errors or missing information in third-party confirmations.

SECTION 7 – Accessibility

Our venue is not wheelchair accessible due to steps and narrow spaces. We are also unable to accommodate walkers or mobility aids due to space constraints.

SECTION 8 – Late Arrivals & No-Shows

Up to 15 minutes late: instructor discretion.
Over 15 minutes late: no entry, no refund or rescheduling options.
No-shows: 100% loss of booking.

SECTION 9 – Alcohol & Conduct

Respectful conduct is expected. We may refuse entry or remove disruptive guests with no refund/reschedule.
Alcohol permitted only where stated. BYO not allowed unless specified.

SECTION 10 – Transferring Bookings

You may transfer your booking to a friend/family member at no cost. Please notify us of any name changes.

SECTION 11 – Gift Cards

Non-refundable after purchase.
Valid for 3 years from purchase.
Redeemable via website, phone or email.
Cannot be extended after expiry.
If purchase exceeds balance, difference must be paid separately.
Not redeemable for cash.

SECTION 12 – Purchasing a Sewing Machine

Collection: We will contact you when ready for pickup.
Warranty: 1-year on mechanical parts, 5-year on computerised components. Misuse may void warranty.
Servicing:

Every 6 months (heavy use)
Every 12 months (standard use)

$50 Class Credit Offer: Valid 3 months; only for group sewing classes. Must be booked before expiry. Non-transferable. Not redeemable for cash or gift card.

SECTION 13 – Lost or Damaged Personal Items & Uncollected Projects

We are not responsible for lost/stolen/damaged items.
Items left behind must be collected within 30 days or they will be donated.
No refunds or re-doing of classes will be provided for donated projects.
Leaving items behind is at your own risk.

SECTION 14 – Bringing Your Own Sewing Machine

Not allowed in Sewing for Beginners.
For other classes: machine must be brand new (within 12 months) or serviced in the last 12 months.
We are not liable for damage caused to your machine in our sessions.
Bring all parts. Missing items may require use of a studio machine.
Machines must be taken home after class.

SECTION 15 – Discontinued Classes

If a class is discontinued, existing bookings or gift cards will be converted to credit that can be spent on any of our other classes.

SECTION 16 – Booking on Behalf of Someone Else

You are responsible for ensuring they read and agree to our terms.

SECTION 17 – Photography & Media Usage

Photos/videos may be taken during classes for promotional use. Notify us ahead of time or inform your instructor if you wish to opt out.

SECTION 18 – CCTV & Security Monitoring

Venue is monitored by CCTV for safety. By attending, you consent to being recorded. Footage is not shared unless required by law.

SECTION 19 – Force Majeure

In cases of natural disaster, pandemics, or restrictions, classes may be rescheduled or cancelled. Refunds will not be provided. Participants will receive a credit valid for 6 months or be offered new dates.